3715 W Swann Ave
Tampa, Florida 33609

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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer free shipping on all orders over $1000. Our delivery charges are moderate. Some exceptions may apply depending on the country or the region where our customers are located. Please contact our customer service team should you have any concern about this.

Which payment methods are accepted in the Online Shop?

Derma Fill Shop accepts any suitable method of payment that suits the clients to easily facilitate processing and delivery of your order

How long will delivery take?

Once an order is processed, the product will be shipped out within 24 hours (Monday to Friday, except for public holidays). The delivery approximately takes 7 to 10 business days on average. In the rare instance that stock is not immediately available, you will receive notification when the order is expected to be shipped out.

How do I get a refund?

Depending on the circumstances, you may be able to receive a refund under our instructions. You can either request we send a replacement to the same shipping address as the original or receive a full refund or account credit for that item. This account credit is applicable toward any future purchase of the same or a different product.

What information do I need to return a product?

Derma Fill Shop does not accept product returns. Do not hesitate to contact the customer service for guidance. If you had used the medical device and found it faulty in the process, keep the lot number and expiry date information in the client’s file.

Where does Derma Fill Shop ship?

Derma Fill Shop ships to many territories around the world, including outside of Europe and Canada. All orders are shipped from Europe. Importation and compliance with your local laws and regulatory authorities are solely your responsibility.

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