Shipping Terms 


Where does Derma Fill Shop ship?

Derma Fill Shop ships to many territories around the world, including outside of Europe and Canada. All orders are shipped from Europe. Importation and compliance with your local laws and regulatory authorities are solely your responsibility.

Which shipping company does Derma Fill Shop use?

It may vary depending on your local shipping services available. We will inform you of the tracking number and shipping method once we have processed your order.

When will my order arrive?

Once an order is processed, the product will be shipped out within 24 hours (Monday to Friday, except for public holidays). The delivery approximately takes 2 to 6 business days on average. In the rare instance that stock is not immediately available, Clients receive notification when the order is expected to be shipped out. However, the transit time may vary according to region. It is recommended that you call our friendly customer service for a better idea of how long your order will take to reach you.

If you face any complications with your order, please contact Derma Fill Shop immediately. Our customer service representatives will examine if your order qualifies for a refund. Refunds are at the discretion of Derma Fill Shop and we do not guarantee we will offer a refund in all circumstances

What information do I need to return a product?

Derma Fill Shop does not accept product returns. Do not hesitate to contact the customer service for guidance. If you had used the medical device and found it faulty in the process, keep the lot number and expiry date information in the client’s file.

Will I always qualify for a refund?

Derma Fill Shop offers refunds at our own discretion. We cannot guarantee we will offer a refund in all circumstances. However, we do our best to ensure you will be happy with your medical supply order. If you have any questions or concerns about this policy, contact us for more information.